How we protect
On PiEV software and when you use our services.
Pi EV Solutions (“PiEV”) and its affiliates offer charging facilities for your electric vehicles. As part of running those services, we collect data about you and your business. This data is not only essential to run our services, but also critical for the safety of our services and all our users.
This policy explains what information is collected, why it is collected, and how we use it.
Information we collect
Most of the personal data we collect is directly provided by our users when they register and use our services. Other data is collected by recording interactions with our services.
Account & Contact Data: When you register on our website and/or app to use our charging facilities or to subscribe to one of our services, or fill in one of our contact forms, you voluntarily give us certain information. This typically includes your name, company name (optional), email address, and sometimes your phone number, postal address, your business sector and area of interest in PiEV, as well as a personal password.
We never record or store payment or credit card information from our customers, and always rely on trusted third-party PCI-DSS-compliant payment processors for credit card processing, including for recurring payment processing.
Browser Data: When you visit our website or log in to our app, and access our online services, we detect and store your browser/phone language and geolocation in order to customize your experience according to your location. Our servers also passively record a summary of the information sent by your browser for statistical, security, and legal purposes: your IP address, the time and date of your visit, your browser/app version and platform, and the web page that referred you to our website.
Your browser may also be used to store and retrieved your current session data, with the help of a session cookie (see also the Cookie section for more details).
Customer Data: When you download and log into to our app and create your own data you control it fully.
This data will often include personal information, for example: your e-mail ID, your Google (Android) or Apple (iPhone) ID, your contacts and location history, your messages, pictures, videos, etc. We only ever collect this information on your behalf, and you always retain ownership and full control on this data.
In-App Purchase (IAP) Transaction Data: When you use our mobile app, some optional “In-App Purchase” services may be active by default. This typically includes auto-completion features to help you quickly input client and supplier info, as well as integration with third-party service providers for sending and receiving SMS, WhatsApp messages, e-mail, etc.
When you use these services, with or without payment, some necessary transaction data is transmitted to Epolicy Cloud services and have to be communicated to third-party services for the purpose of executing the service.
How we use this information
Account & Contact Data: We use your contact information in order to provide our services, to answer your requests, and for billing and account management reasons. We may also use this information for marketing and communication purposes (our marketing messages always come with a way for you to opt-out at any time). We also use this data in aggregated/anonymised form in order to analyze service trends.
If you have registered to participate in an event published on our website, we may transfer your name, email address, phone number and company name to our local organizer and to the sponsors of the event for both direct marketing purposes and in order to facilitate the preparations and booking for the event.
If you have expressed interest in using or partnering with PiEV or otherwise asked to be contacted by an PiEV service provider, we may also transfer your name, email address, phone number and company name to one of our official Partners in your region, for the purpose of contacting you to offer their local assistance and services.
Browser Data: This automatically recorded data is anonymously analyzed in order to maintain and improve our services. Google reCAPTCHA may also be used for security purposes, in order to prevent abuse of our services. In that case we only process the anonymous score that reCAPTCHA determines based on your browser and device.
We will only correlate this data with your personal data when required by law or for security purposes, if you have violated our Acceptable Use Policy.
Customer Data: We only collect and process this data on your behalf, in order to perform the services you have subscribed to, and based on the instructions you explicitly gave when you registered or configured your copy of our app and your PiEV database.
Our Helpdesk staff and engineers may access this information in a limited and reasonable manner in order to solve any issue with our services, or at your explicit request for support reasons, or as required by law, or to ensure the security of our services in case of violation of our Acceptable Use Policy in order to keep our services secure.
Accessing, Updating or Deleting
Your Personal Information
Account & Contact Data: You have the right to access and update personal data you have previously provided to us. You can do so at any time by connecting to your personal account on our app. If you wish to permanently delete your account or personal information for a legitimate purpose, please contact support to request so. We will take all reasonable steps to permanently delete your personal information, except when we are required to keep it for legal reasons (typically, for administration, billing and tax reporting reasons).
Customer Data: You can manage your data hosted on the PiEV app at any time, using your administration credentials, including modifying or deleting any personal data stored therein.
You may also request the support to delete your entire data.
We realize how important and sensitive your personal data is, and we take a great number of measures to ensure that this information is securely processed, stored and preserved from data loss and unauthorized access. Our technical, administrative and organizational security measures are described in details in our Security Policy.
Account & Contact Data: we will only retain such data as long as necessary for the purpose for which it was collected, as laid out in this policy, including any legal retention period, or as long as necessary to carry out a legitimate and reasonable promotion of our products and services.
Browser Data: we may retain this data for a maximum of 12 months, unless we need to keep it in relation with a legitimate concern related to the security or performance of our services, or as required by law. Any server-side session information is kept only for 3 months when it is actively used, otherwise it is discarded after 7 days.
Safety Retention Period: As part of our Security Policy, we always try to preserve your data from accidental or malicious deletion. As a result, after we delete any of your personal information (Account & Contact Data) from our database upon request from you, or after you delete any personal information from your database (Customer Database), or if you delete your entire database, it is not immediately deleted from our backup systems, which are secured and inalterable. The personal data could remain stored for up to 12 months in those backups, until they are automatically destroyed.
We commit not to use those backup copies of your deleted data for any purpose except for maintaining the integrity of our backups, unless you or the law require us to do so.
Physical Data Location / Data Transfers
Hosting Locations: customer databases are hosted in the Pi EV Solutions servers in India.
Third Party Disclosure
Except as explicitly mentioned above, we do not sell, trade, or otherwise transfer your personal data to third parties. We may share or disclose aggregated or de-identified information, for research purposes, or to discuss trends or statistics with third-parties.
Cookies are small bits of text sent by our servers to your computer or device when you access our services. They are stored in your browser and later sent back to our servers so that we can provide contextual content. Without cookies, using the web would be a much more frustrating experience. We use them to support your activities on our website, for example your session (so you don’t have to login again) or your shopping cart.
Here is an overview of the cookies that may be stored on your device when you visit our website:
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies, or look at the links below.
- Chrome: https://support.google.com/chrome/answer/95647?hl=en
- Edge: https://support.microsoft.com/en-us/help/4468242/microsoft-edge-browsing-data-and-privacy
- Firefox: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer
- Safari: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac
- Opera: https://help.opera.com/en/latest/web-preferences/#cookies
We do not currently support Do Not Track signals, as there is no industry standard for compliance.
Pi EV Solutions (P) Ltd.
3rd Floor, Cyber Heights, Madhapur
Hyderabad, Telangana, India – 500081